Privacy Policy

BEE-SMS.com website administration is committed to maintaining your privacy on the Internet. We take the security of your data seriously and have developed this privacy policy based on the General Data Protection Regulation (GDPR) of the European Union and other applicable privacy laws.

1. General Provisions

1.1. This Privacy Policy (hereinafter referred to as the "Policy") is designed to protect the rights and freedoms of individuals when processing their personal data, including the right to privacy, personal and family confidentiality.

1.2. The Policy applies to all personal data processed by BEE-SMS.com (hereinafter referred to as the "Operator" or "we").

1.3. The Policy governs relationships in the field of personal data processing established by the Operator both before and after its approval.

1.4. This Policy is published and freely accessible on the Operator's website at https://bee-sms.com.

1.5. Data Controller: BEE-SMS.com acts as the data controller for all personal information collected through this website.

2. Personal Data Collection and Processing

2.1. Data We Collect

We collect and process your personal data only with your willing consent or based on other lawful grounds. We may collect and process the following data:

Account Information:

  • Name and surname
  • Email address
  • Phone number
  • Username and password (encrypted)

Payment Information:

  • Bank card information (processed through secure payment processors)
  • Billing address
  • Transaction history

Technical Data:

  • IP address
  • Browser type and version
  • Operating system type and version
  • Device type and screen resolution
  • Location information (country/city level)
  • Pages visited and time spent
  • Referral source (which website or advertisement brought you to us)
  • Language preferences
  • Cookies and similar tracking technologies

Communication Data:

  • Messages sent through contact forms
  • Customer support interactions
  • Email communications
  • Feedback and survey responses

Marketing Data:

  • Marketing preferences
  • Response to promotional campaigns
  • Social media interactions

2.2. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Consent: When you voluntarily provide information or agree to marketing communications
  • Contract Performance: To provide our SMS services and process payments
  • Legal Obligation: To comply with tax, accounting, and other legal requirements
  • Legitimate Interest: For website analytics, security, and service improvement
  • Vital Interest: In rare cases to protect someone's safety

3. Purposes of Personal Data Processing

3.1. We process personal data only for specific, predetermined, and lawful purposes. Processing personal data incompatible with these purposes is not permitted.

3.2. The Operator processes personal data for the following purposes:

Service Provision:

  • Account creation and management
  • SMS service delivery
  • Payment processing
  • Customer support
  • Service customization

Legal Compliance:

  • Fulfilling legal obligations under EU and US legislation
  • Tax reporting and accounting
  • Fraud prevention and security
  • Responding to legal requests

Business Operations:

  • Website functionality and security
  • Service improvement and development
  • Analytics and performance monitoring
  • Quality assurance

Marketing and Communications:

  • Sending service-related notifications
  • Marketing communications (with consent)
  • Newsletter delivery
  • Promotional offers and updates

3.3. Marketing Communications: We may send notifications about new services, special offers, and various events only with your explicit consent. You can withdraw consent at any time by:

  • Clicking unsubscribe links in emails
  • Contacting us at [email protected]
  • Managing preferences in your account settings

4. Data Retention Policy

4.1. Specific Retention Periods

Account Information:

  • Active accounts: For the duration of your account
  • Closed accounts: 2 years after account closure for customer service purposes

Payment Information:

  • Transaction records: 3 years for tax and refund/dispute purposes
  • Card information: Deleted immediately after transaction (stored by payment processor)
  • Refund/dispute records: 2 years after resolution

Technical Data:

  • Server logs and IP addresses: 12 months for security and analytics
  • Analytics data: 26 months (Google Analytics default, can be shortened)
  • Website cookies: As specified in our Cookie Policy (maximum 24 months)

Communication Data:

  • Customer support records: 2 years after last interaction
  • Marketing communications: Until consent is withdrawn or 12 months of inactivity

Service Data:

  • SMS delivery logs: 6 months for service quality monitoring
  • Account usage history: 2 years for billing and support purposes

Legal Compliance Data:

  • Retained only as long as legally required (typically 3-5 years maximum for e-commerce)

4.2. Data Deletion

4.2.1. Data will be securely deleted at the end of retention periods unless legal obligations require longer retention.

4.2.2. Upon account deletion request, we will delete or anonymize your data within 30 days, except where legal obligations require retention.

4.2.3. Some anonymized data may be retained for statistical purposes and cannot be linked back to you.

5. Your Rights Under GDPR

5.1. Your Rights

You have the following rights regarding your personal data:

Right of Access: Request copies of your personal data Right to Rectification: Request correction of inaccurate or incomplete data Right to Erasure: Request deletion of your data ("right to be forgotten") Right to Restrict Processing: Request limitation of data processing Right to Data Portability: Receive your data in a portable format Right to Object: Object to processing based on legitimate interests Right to Withdraw Consent: Withdraw consent for consent-based processing

5.2. Exercising Your Rights

5.2.1. To exercise these rights, contact us at:

  • Email: [email protected]
  • Contact form: Available on our website
  • Written request to our registered address

5.2.2. Response Timeframes:

  • Access requests: Within 30 calendar days
  • Rectification requests: Within 30 calendar days
  • Deletion requests: Within 30 calendar days
  • Other requests: Within 30 calendar days

5.2.3. We may request identity verification before processing requests.

5.2.4. Right to Complain: You have the right to lodge a complaint with your local data protection authority.

6. Cookie Policy

6.1. Types of Cookies We Use

Essential Cookies:

  • Required for website functionality
  • Cannot be disabled
  • Include session cookies, security cookies

Analytics Cookies:

  • Google Analytics (performance tracking)
  • Retention period: 26 months
  • Can be disabled in cookie settings

Marketing Cookies:

  • Google Ads remarketing
  • Social media pixels
  • Retention period: Up to 12 months
  • Require explicit consent

6.2. Cookie Consent

6.2.1. We use a cookie consent banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize cookie preferences
  • Access cookie settings anytime

6.2.2. You can modify cookie settings through:

  • Our cookie preference center
  • Browser settings
  • Third-party opt-out tools

6.2.3. Withdrawing Cookie Consent: You can withdraw consent anytime through our cookie preference center or by clearing your browser cookies.

7. Third-Party Services and Data Sharing

7.1. Third-Party Services We Use

Google Services:

  • Google Analytics: Website analytics and performance tracking
  • Google Ads: Advertising and remarketing
  • Google AdSense: Advertisement serving
  • Data shared: Anonymous usage data, cookies, IP addresses
  • Purpose: Analytics, advertising optimization
  • Privacy policy: https://policies.google.com/privacy

Payment Processors:

  • Secure payment gateway providers
  • Data shared: Payment information (encrypted)
  • Purpose: Payment processing
  • Retention: As per payment processor policies

Email Service Providers:

  • Email delivery and marketing platforms
  • Data shared: Email addresses, names
  • Purpose: Service emails and marketing (with consent)

7.2. Data Sharing Principles

7.2.1. We only share data with trusted third parties under strict contractual agreements.

7.2.2. Data is shared for specific purposes only and not for general use.

7.2.3. We do not sell personal data to third parties.

7.2.4. Legal Disclosures: We may disclose data when required by law, court order, or to protect our rights and safety.

8. International Data Transfers

8.1. Transfer Safeguards

When transferring data outside the EU/EEA, we ensure adequate protection through:

  • Adequacy Decisions: Transfers to countries deemed adequate by the EU Commission
  • Standard Contractual Clauses: EU-approved contracts with data processors
  • Binding Corporate Rules: For transfers within multinational organizations
  • Certification Schemes: Such as EU-US Data Privacy Framework

8.2. Third-Party Transfers

8.2.1. Google services may transfer data internationally under their privacy frameworks.

8.2.2. Payment processors may process data in various jurisdictions under appropriate safeguards.

8.2.3. We regularly review and update transfer mechanisms to ensure ongoing compliance.

9. Children's Privacy

9.1. Age Restrictions

9.1.1. Our services are not intended for children under 16 years of age.

9.1.2. We do not knowingly collect personal information from children under 16.

9.1.3. Parental Rights: If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].

9.2. Parental Consent

9.2.1. It is prohibited to enter personal data of users under 16 without verified parental consent.

9.2.2. Upon discovering unauthorized collection of child data, we will delete it immediately.

10. Data Security

10.1. Security Measures

We implement comprehensive security measures including:

Technical Measures:

  • SSL/TLS encryption for data transmission
  • Encrypted data storage
  • Regular security assessments
  • Access controls and authentication
  • Firewall and intrusion detection systems

Organizational Measures:

  • Staff training on data protection
  • Regular security policy updates
  • Incident response procedures
  • Vendor security assessments

10.2. Data Breach Notification

10.2.1. In case of a data breach, we will:

  • Notify relevant authorities within 72 hours
  • Inform affected users without undue delay
  • Provide clear information about the breach and response measures

11. Contact Form and Communication Data

11.1. Contact Form Processing

When you use our contact forms, we collect:

  • Name and email address
  • Message content
  • IP address and timestamp
  • Purpose: Responding to inquiries and providing support

11.2. Communication Retention

  • Contact form data: Retained for 2 years after last communication
  • Support tickets: Retained for 3 years for quality assurance
  • Marketing communications: Until consent is withdrawn

12. Links to Other Websites

12.1. External Links

12.1.1. Our website may contain links to websites not under our control.

12.1.2. We are not responsible for the privacy practices of external websites.

12.1.3. We recommend reviewing the privacy policy of any external website you visit.

12.2. Social Media Integration

12.2.1. Our website may include social media plugins that may track your activity.

12.2.2. Social media interactions are governed by the respective platform's privacy policies.

13. Privacy Policy Updates

13.1. Policy Changes

13.1.1. We may periodically update this privacy policy to reflect:

  • Changes in our services
  • Legal requirement updates
  • Enhanced privacy practices

13.2. Notification of Changes

13.2.1. Significant Changes: We will notify users via email and website notice 30 days before implementation.

13.2.2. Minor Updates: We will update the "Last Modified" date and post changes on this webpage.

13.2.3. Continued Use: Using our services after changes indicates acceptance of the updated policy.

14. Contact Information

14.1. Data Protection Contact

For any questions, concerns, or requests related to this privacy policy or your personal data:

Email: [email protected] Contact form: Available on our website

14.2. Data Protection Officer

If we are required to appoint a Data Protection Officer (DPO), contact details will be provided here.

15. Final Provisions

15.1. Policy Acceptance

15.1.1. By using BEE-SMS.com services, you acknowledge that you have read, understood, and agree to this privacy policy.

15.1.2. If you do not agree with this privacy policy, you should discontinue use of our services.

15.2. Language and Jurisdiction

15.2.1. This policy is provided in English. In case of conflicts between translations, the English version prevails.

15.2.2. This policy is governed by United States law and EU data protection regulations.

15.3. Severability

15.3.1. If any provision of this policy is found to be unenforceable, the remaining provisions will continue in full force.

Last Updated: 2025/07/21 Effective Date: 2025/07/21

For the most current version of this privacy policy, please visit: https://bee-sms.com/privacy-policy