PAYMENT POLICY

Financial Responsibility

BEE-SMS.com maintains responsibility for client funds within our control, subject to the terms and conditions outlined below. Our responsibility for client funds begins when deposits are confirmed in our system and continues until funds are withdrawn or used for services, in accordance with our Terms of Service.

Scope of Responsibility:

  • We are responsible for funds that have been successfully deposited and confirmed in your BEE-SMS.com account
  • Our responsibility extends to maintaining accurate account balances and processing legitimate withdrawal requests
  • We maintain security measures to protect client funds in accordance with industry standards

Limitations:

  • BEE-SMS.com is not responsible for issues arising from third-party payment processors before funds reach our system
  • We are not liable for delays or cancellations caused by external payment methods or banking institutions
  • In cases of suspected fraud or technical errors, we reserve the right to temporarily freeze accounts pending investigation

The only authorized methods for depositing and withdrawing funds are those available through BEE-SMS.com's official website, Telegram bot, and official mobile applications. Clients assume responsibility for risks associated with their chosen payment methods, as these third-party services operate independently of BEE-SMS.com.

CLIENT REGISTRATION

By registering on our website, you consent to the processing of your personal data in accordance with our Privacy Policy. This processing enables us to:

  • Provide services under our Agreement
  • Facilitate platform usage and customer communication
  • Protect client funds and prevent fraudulent activity

This consent remains valid indefinitely and may be withdrawn by contacting [email protected]. Your registration requires:

  • Valid contact information
  • Acceptance of our Terms of Service and Privacy Policy

SECURE PAYMENT PROCESSING

When funding your account via bank card, payment processing occurs on certified secure pages operated by our payment processors. Payment security is protected by our processing center using industry-standard security measures, including:

  • PCI DSS compliance for card data handling
  • TLS encryption for data transmission
  • Authentication protocols (Verified by Visa, Secure Code, etc.)

Your sensitive payment information (card details, banking data) is processed directly by certified payment providers and is not accessible to BEE-SMS.com staff.

DEPOSIT AND WITHDRAWAL PROCEDURES

Deposits:

  • Initiate deposit requests through your account dashboard
  • Specify the amount in your preferred available currency
  • Processing times depend on your chosen payment method and may vary
  • Deposits are confirmed when funds are received in our system

Withdrawals:

  • Submit withdrawal requests through your account
  • Requests are typically processed within 5 business days
  • Minimum withdrawal amounts may apply
  • Withdrawal fees, if any, will be clearly displayed before confirmation

REFUND POLICY

Eligibility:

  • Refund requests are reviewed on a case-by-case basis
  • Refunds are available for unused account balances
  • Services already rendered are generally non-refundable

Process:

  • Contact customer support with your refund request
  • Provide transaction details and reason for refund
  • Allow 72 hours for review and processing
  • Refunds will be issued to the original payment method when possible

TAX INFORMATION

BEE-SMS.com does not serve as a tax agent and does not automatically report client financial information to tax authorities. However, we may be required to provide information if officially requested by government authorities in compliance with applicable laws.

PAYMENT TERMS AND CONDITIONS

By using our payment services, you agree to:

  • Pay for all services and goods ordered through our platform
  • Cover any applicable taxes, fees, or additional charges
  • Ensure timely payment for services rendered
  • Verify that your use of our services complies with local laws

Transaction Processing:

  • Transactions are generally processed immediately upon confirmation
  • Cancellation requests will be reviewed according to our refund policy
  • Payment disputes should be reported promptly to customer support

CUSTOMER SUPPORT AND DISPUTE RESOLUTION

For payment-related issues:

  1. Contact our customer support team at [email protected]
  2. Provide detailed information about your concern
  3. Allow up to 72 hours for initial response
  4. Escalation procedures are available for unresolved issues

We are committed to resolving payment disputes fairly and in accordance with applicable consumer protection laws.

UPDATES TO THIS POLICY

This Payment Policy may be updated periodically. Material changes will be communicated to registered users via email or account notifications. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Last Updated: 2025/07/21 Effective Date: 2025/07/21

For questions about this policy, contact us at [email protected].